Companies have foundational pillars that sustain them. When one of these pillars is not functioning properly, it affects the others. Here are some pillars:
- pillar of culture – values, practices, habits, stories, the felt experience, clarity vision/mission, morale
- pillar of leadership – who is leading, how are they influencing others, quality of leader
- pillar of competency – the actual skillset, qualifications to the do the work, quality of work, strengths, assets
- the team – employee base, morale, attitudes, work ethic
If one of these pillars is crumbling, it will be felt within the company. But when all four are strong, the customer will feel it. Imagine a company working to strengthen each of these pillars. It would be an exciting place to be. The company, employees, and customer would flourish.