Communication – Peace Begins With You

In his book on Anger, Thich Nhat Hanh is teaching me to overcome hurt and disappointment with compassion and forgiveness. In the Gospels, Jesus is moved with compassion and forgiveness. As a chaplain and consultant, I believe these teachings have a place in the workplace. These virtues are sometimes most needed in your area of work.


“Everything is possible when the door of communication is open. So we must invest ourselves in the practice of opening up and restoring communication. You have to express your willingness, your desire to make peace with the other person. Ask him to support you. Tell him, “Communication between us is the most important thing to me. Our relationship is the most precious thing, nothing is more important.” Make it clear and ask for support.

You have to start negotiating a strategy. No matter how much the other person can do, you have to do all that you are capable of doing yourself. You must give one hundred percent of yourself. Whatever you can do for yourself, you do for him, or for her. Don’t wait. Don’t put forth conditions, saying, “If you don’t make an effort to reconcile, then I won’t either.” This will not work. Peace, reconciliation, and happiness begin with you. It is wrong to think that if the other person does not change or improve, then nothing can be improved. There are always ways to create more joy, peace, and harmony, and you have access to them. The way you walk, the way you breathe, the way you smile, the way you react, all of this is very important. You must begin with this.”

Except from Anger, by Thich Nhat Hanh

The moment we blame or shame another person is the moment we have lost our peace and ability to communicate with the other. “But what about my anger, the fire burning in my belly?!” You must nurture it with empathy because if you don’t, it will spoil your insides. It will rob you of the person you truly long to be.

I don’t ever want to dehumanize the workplace. It is filled with humans who have hearts and souls, who are working for a greater purpose than simply a paycheck. We are working towards relational awareness as well, becoming humans who love and serve our neighbors.

Giving the 5 minute talk

A piece by Seth Godin on communicating and presenting. Looking for ways to improve my public speaking.

Give a four-minute presentation and take your time.

The alternative is to try to give a six or seven-minute long talk in five minutes. To rush. To get flustered. To go over your time. To act in a way that belies your professional nature.

Nope. Better to stick with the four-minute approach.

The thing is, you’ll never have enough time to tell us every single thing in enough detail. It would take you years.

Portion control is your friend. Figure out how big the plate is and serve just the right amount.

The 5-7 minute rule of talking about work with your spouse

The 5-7 minute rule of talking about work with your spouse:

In countless counseling sessions, I’ve heard partners share their struggles with the “work conversations” when getting home after a long day. In the workplace setting, there are conflicts, crises, and criticism which takes an emotional toll.

Naturally, a spouse might want to share their work struggles with the partner because they have a safe marriage. But the problem is that the spouse hearing the lament is powerless to do anything about it. He or she can’t help with the issues and there can only be so much “listening” and “empathy” one can give. And usually, the listener doesn’t have an outlet to share the burden or pain.

All marriage partners need allies–friends, peers, support groups–to confide in so that the marriage doesn’t become the only place to share work struggles.

We’ve tried to have a 5-7 minute “talk about work” rule in our home in order to keep it minimal. Typically, the conversation might happen while we’re making dinner together and then there’s a transition of “Enough about my work…how was your day?”

We want to be a safe space for each other and not burden the other with work issues. Instead, focus on decompressing, having some confidants (preferably a therapist, coach, pastor, or trusted friend) to talk with, and using the evening to fill each other’s love tank.

Healthy Communication: What do I say?… How do I say it?

by Rafee Jajou

Rafee serves as the employee staff care lead at Christian Bros and provides a pastoral presence in La Mesa.  He is a partner with Squarepatch (an employee care service).  He’s also my homie and good friend!


I was raised in a home with a lot of unhealthy communication. Shaming and blame was almost a weekly occurrence. Fear and love were always in a battle. For many of us, we may have learned from childhood what we don’t want in our own relationships and family life. Unfortunately we still inherit some unhealthy ways, and these can even affect our workplace too.

I’m taking an online seminar in healthy boundaries and communication. There are some key ideas that could help any situation where there’s a need for healthy communication. There are 3 main ways of communicating: Passive, Assertive, Aggressive.

Myth: The primary goal in communication is agreeing.
Truth: Priority #1– Our first goal in communication is to understand the other person, regardless if we agree or disagree with someone.

When we listen well and ask questions, we can see what is going on from their viewpoint…

  • If that isn’t the goal, then we’re starting off on the wrong foot and there will eventually be a break-down in communication.
  • We must seek to communicate what’s going on inside of us, and not to assume what’s going on inside of someone else. Our job is to help someone understand us, and ask someone to help us better understand them.
  • Listening well and seeking understanding sends the message, “You matter to me,” and decreases anxiety in the moment.

Communication Styles:

  • A healthy communicator is an assertive communicator. They require people’s respect, and others to manage themselves (be self-controlled) in any given relationship.
  • The passive communicator sends the message “Your needs matter; mine don’t”. They might say things like, “Fine. Whatever you want. Don’t worry about me.”
  • The aggressive communicator believes, “I matter; you don’t”. Fear and intimidation are used to communicate their needs.
  • A passive-agressive communicator sends the message, “You matter… no, not really.” They use sarcasm, innuendos, veiled threats, and manipulation to communicate their needs.
  • Assertive communicators send the message: “You matter and so do I”. They require conversations to involve two self-controlled people. They say things like “I’d be glad to listen as long as this conversation is respectful”, or “I will take you out to the ball game as soon as you’re done with ______.”

So Assertive communication is what we’re practicing and aiming for because it respects the power of both sides and invites growth and trust.